Return & Exchange Policy

We want you to be completely in love with your Chernetska garments. If for any reason you are not entirely satisfied with your purchase, we are here to help with a seamless return or exchange process.

30-Day Return Window

You have 30 days from the date you received your package to request a return or an exchange. Unfortunately, if 30 days have gone by since your delivery, we cannot offer you a refund or exchange.

Return Conditions (Strictly Enforced)

To be eligible for a return or exchange, your item must be in the exact same condition that you received it. It must meet the following criteria:

• Tags Attached: All original brand tags, labels, and packaging must be fully intact and not removed or reattached.

• Unworn & Unused: The garment must be unworn, unwashed, and unaltered. Items with any signs of wear, usage, or damage will not be accepted.

• No Marks or Odors: Items must be free from any stains, makeup, perfume, deodorant marks, or cigarette smoke.

⚠️ Please Note: We reserve the right to refuse returns that do not meet these conditions. If an item is returned to us in an unsuitable condition, it will be sent back to you at your expense.

How to Initiate a Return

1. Contact our support team at with your order number and the reason for the return.

2. Our team will provide you with the return shipping address and instructions within 24–48 hours.

3. Pack the item securely in its original packaging to ensure it is not damaged during transit.

Shipping Costs & Refunds

• Return Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

• Refund Processing: Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.