Shipping policy

Return & Exchange Policy

We want you to be completely in love with your Chernetska garments. If for any reason you are not entirely satisfied with your purchase, we are here to help with a seamless return or exchange process.

30-Day Return Window

You have 30 days from the date you received your package to request a return or an exchange. Unfortunately, if 30 days have gone by since your delivery, we cannot offer you a refund or exchange.

Return Conditions (Strictly Enforced)

To be eligible for a return or exchange, your item must be in the exact same condition that you received it. It must meet the following criteria:

  • Tags Attached: All original brand tags, labels, and packaging must be fully intact and not removed or reattached.

  • Unworn & Unused: The garment must be unworn, unwashed, and unaltered. Items with any signs of wear, usage, or damage will not be accepted.

  • No Marks or Odors: Items must be free from any stains, makeup, perfume, deodorant marks, or cigarette smoke.

⚠️ Please Note: We reserve the right to refuse returns that do not meet these conditions. If an item is returned to us in an unsuitable condition, it will be sent back to you at your expense.

How to Initiate a Return

  1. Contact our support team at with your order number and the reason for the return.

  2. Our team will provide you with the return shipping address and instructions within 24–48 hours.

  3. Pack the item securely in its original packaging to ensure it is not damaged during transit.

Shipping Costs & Refunds

  • Return Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  • Refund Processing: Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

Customs Duties and Taxes 

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.